What are the functions and responsibilities of the Bank's Banking Awareness and Public Protection Department?

What are the functions and responsibilities of the Bank’s Banking Awareness and Public Protection Department?

1- Receiving complaints, observations and suggestions concerning the bank under the form designated for this purpose directly or through the addresses listed below.

2- The department shall study the complaints and opinions submitted by the customer within a maximum period of (15) one day and shall be informed of the results of the investigation within (5) days from the date of completion of the investigation and in case the customer can not attend the bank, he shall be notified by e-mail or telephone.

3- Our bank will treat the highest confidentiality with the complaint submitted and prevent the leak of any information related to the customer and to any other side.

4 – Our bank is responsible for protecting the financial interests of the customer through the establishment of regulatory systems of a high level of efficiency and effectiveness.

5 – Special attention to customers, especially low-income and the elderly and people with special needs.

6- The Banking and Consumer Protection Section will answer your inquiries and opinions and all related to banking services and transactions through the means of communication listed below

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